Legal
Last updated June 18, 2026. These Terms govern your access to and use of the MedsConnect website, forms, communications, content, and related services.
By accessing or using the MedsConnect website or related services, creating an account, submitting a form or questionnaire, clicking “I agree,” checking a related box, or otherwise affirmatively accepting these Terms, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service and the Privacy Policy.
If you do not agree to these Terms, do not create an account, submit information, or use the services.
If you are experiencing a medical emergency, call 911 or seek emergency care immediately. Do not rely on the website, email, text messaging, questionnaires, or other electronic communications for emergency assistance.
If you are experiencing a mental health crisis, considering self-harm, or believe you may be a danger to yourself or others, call 911 or the 988 Suicide & Crisis Lifeline at 988.
You must be at least 18 years old and legally able to enter into a binding agreement to use services intended for adults. By using the services, you represent that the information you provide about your age, identity, and location is accurate.
Healthcare-related services may not be available in every state or location. You may be required to confirm the state in which you are physically located at the time services are requested or provided. Availability may change based on applicable law, professional licensing requirements, and service capabilities.
MedsConnect operates an online platform that provides health and wellness information and may facilitate access to healthcare-related services, communications, evaluations, products, and support.
MedsConnect is not a medical practice and does not itself diagnose medical conditions, prescribe medication, or provide medical treatment. Clinical services, when available, are provided by appropriately licensed healthcare professionals who exercise their own independent professional judgment.
Use of the website alone does not create a healthcare professional-patient relationship. Any such relationship is formed only when established by an appropriately licensed healthcare professional in accordance with applicable law.
General content on the website is provided for informational and educational purposes only. It is not medical advice and does not replace an evaluation, diagnosis, treatment plan, or advice from a qualified healthcare professional.
Product descriptions, treatment categories, testimonials, expected outcomes, and other website content do not guarantee that a product or treatment is appropriate, available, safe, or effective for you. Individual results vary.
Do not disregard professional medical advice or delay seeking care because of information available through MedsConnect.
Healthcare-related services made available through MedsConnect may use telehealth technologies, including online questionnaires, secure forms, messaging, telephone calls, video communications, electronic records, photographs, and asynchronous review.
Telehealth may involve communications that do not occur in real time. A healthcare professional may review the information you submit at a later time, request additional information, recommend in-person care, or determine that telehealth is not appropriate.
Before receiving telehealth services, you may be required to review and accept a separate Telehealth Consent.
You agree to:
Incomplete, inaccurate, misleading, or outdated information may prevent an appropriate evaluation and may result in delay, denial, or discontinuation of services.
Completing a questionnaire, requesting a treatment, receiving a recommendation, or making a payment does not guarantee that a prescription, product, or treatment will be approved or provided.
All diagnosis and prescribing decisions are made by an appropriately licensed healthcare professional based on independent professional judgment, the information available, applicable law, and clinical appropriateness.
A healthcare professional may request additional information, decline to prescribe, change a proposed treatment, recommend laboratory testing, require an in-person evaluation, or direct you to another level of care.
Product descriptions, formulations, strengths, quantities, prices, packaging, and availability may change. MedsConnect does not guarantee uninterrupted availability of any treatment or product.
If paid services or products are offered, you agree to provide accurate billing, shipping, and payment information and authorize the charges disclosed before completing the transaction.
Prices, taxes, shipping fees, payment schedules, renewal terms, cancellation rules, and refund eligibility will be disclosed at checkout or in terms presented for the applicable service.
If you enroll in a recurring subscription, you authorize recurring charges at the frequency and amount disclosed during enrollment until the subscription is canceled in accordance with the presented cancellation instructions.
An order or request may be delayed, declined, canceled, adjusted, or refunded when payment cannot be verified, information is incomplete, eligibility requirements are not met, a requested service is not clinically appropriate, a product is unavailable, or fulfillment is otherwise not possible.
Prescription products generally cannot be returned or reused once dispensed or shipped. Any applicable cancellation or refund rights will be governed by the policy disclosed for the specific transaction and applicable law.
By providing contact information and using the services, you consent to receive service-related communications electronically, including by email, telephone, secure message, or through the website.
Electronic communications may include account notices, confirmations, requests for information, reminders, customer support responses, and treatment-related updates. You are responsible for maintaining current contact information and reviewing messages sent to you.
SMS messages are sent only as described at the time of opt-in and are governed by the SMS Terms of Service. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent to receive SMS messages is not a condition of purchase.
MedsConnect’s collection and use of personal information is described in the Privacy Policy. Certain healthcare-related information may also be subject to a separate Notice of Privacy Practices.
You consent to the use of electronic records, electronic signatures, and electronic communications in connection with the services to the extent permitted by law.
You are responsible for maintaining the confidentiality of account credentials and for activity occurring through your account. Do not share passwords, verification codes, or secure links with another person.
Notify MedsConnect promptly if you suspect unauthorized account access, loss of credentials, or misuse of your information. MedsConnect may suspend or restrict access when reasonably necessary to protect an account, a user, or the services.
The website and its design, text, graphics, logos, branding, images, videos, software, interfaces, and other materials are owned by or licensed to MedsConnect and are protected by applicable intellectual property laws.
MedsConnect grants you a limited, personal, non-exclusive, non-transferable, and revocable right to access and use the website for lawful, personal purposes. You may not copy, reproduce, modify, distribute, sell, publish, reverse engineer, or create derivative works from website materials except as permitted by law or with prior written permission.
You may not:
To the fullest extent permitted by law, the website, content, and non-clinical services are provided on an “as is” and “as available” basis. MedsConnect does not guarantee that the website will be uninterrupted, error-free, completely secure, or available at all times.
MedsConnect does not guarantee any diagnosis, prescription, treatment decision, product availability, or health outcome. Healthcare decisions are individualized and remain subject to the independent judgment of an appropriately licensed healthcare professional.
Nothing in these Terms excludes warranties or rights that cannot be excluded under applicable law.
To the fullest extent permitted by law, MedsConnect and its owners, officers, employees, and contractors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to the website, content, communications, or non-clinical services.
MedsConnect is not responsible for harm caused by inaccurate, incomplete, misleading, or withheld information submitted by a user, failure to follow professional instructions, unauthorized account access resulting from a user’s failure to protect credentials, or use of the services in violation of these Terms.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
To the extent permitted by law, you agree to defend, indemnify, and hold harmless MedsConnect and its owners, officers, employees, and contractors from claims, losses, liabilities, damages, and expenses arising from your misuse of the services, violation of these Terms, unlawful conduct, or infringement of another person’s rights.
These Terms are governed by applicable law, without regard to conflict-of-law principles. Any dispute that is not resolved informally will be brought in a court of competent jurisdiction, unless another dispute process is agreed to in writing or required by applicable law.
Before filing a formal claim, you agree to contact MedsConnect at support@medsconnect.co and provide a reasonable opportunity to attempt to resolve the dispute informally.
MedsConnect may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the services after an update constitutes acceptance to the extent permitted by law.
MedsConnect may modify, suspend, restrict, or discontinue any portion of the website or services when reasonably necessary, subject to applicable law and any obligations relating to an active paid service.
Questions about these Terms may be sent to support@medsconnect.co.
