Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through
MedsConnect websites, online forms, questionnaires, customer support,
email, telephone, text messaging, and other services that link to this
policy.
By accessing or using the MedsConnect website or submitting
information through the services, you acknowledge the practices
described in this Privacy Policy. If you do not agree with this
policy, please do not submit personal information or use the services.
Information We Collect
The information collected depends on how you interact with
MedsConnect. We may collect information you provide directly,
information collected automatically when you use the website, and
information generated through your use of the services.
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Identifiers and contact information, such as your name, email
address, telephone number, mailing address, date of birth, and
state of residence.
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Account information, such as login credentials, account
preferences, and records associated with your account.
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Information submitted through contact forms, questionnaires,
intake forms, customer support requests, and other website
features.
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Communications sent or received by email, telephone, text message,
secure message, form, or another available channel.
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Transaction, billing, shipping, and payment-related information
when products or paid services are offered.
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Identity or eligibility information when reasonably necessary to
confirm your identity, age, location, or ability to use a service.
- Any other information you voluntarily provide.
Health-Related Information
If you request healthcare-related services, complete an intake, or
submit a health questionnaire, we may collect health-related
information that you choose to provide. Depending on the service,
this may include:
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Symptoms, health concerns, treatment goals, and reasons for seeking
care.
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Medical and surgical history, current or prior conditions, and
family health history.
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Medications, supplements, allergies, sensitivities, and prior
treatments.
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Height, weight, vital signs, lifestyle information, and other
information relevant to an evaluation.
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Photographs, documents, laboratory information, questionnaire
responses, and communications relating to your care.
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Prescription, treatment, follow-up, and care-related information,
when applicable.
Please provide only accurate and complete information. Do not use a
general website contact form to report a medical emergency.
Information Collected Automatically
When you use the website, MedsConnect may automatically collect
technical and usage information, including your IP address, browser
type, device type, operating system, approximate location derived
from your IP address, referring pages, pages viewed, links selected,
access times, and website interactions.
This information may be collected through server logs, cookies,
pixels, analytics tools, and similar technologies used to operate,
secure, troubleshoot, and improve the website.
How We Use Information
MedsConnect may use personal information for purposes including:
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Operating, maintaining, personalizing, and improving the website
and related services.
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Responding to inquiries, forms, requests, and customer support
communications.
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Facilitating healthcare-related evaluations, communications,
services, and follow-up when requested.
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Confirming identity, age, eligibility, location, and information
submitted through the services.
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Processing and managing transactions, payments, orders,
subscriptions, cancellations, and refunds when applicable.
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Sending confirmations, reminders, service notices, account
updates, treatment-related updates, and support communications.
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Monitoring performance, maintaining security, preventing fraud,
investigating misuse, and protecting users and the services.
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Complying with applicable legal, regulatory, recordkeeping, and
contractual obligations.
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Carrying out other purposes disclosed when the information is
collected or with your consent.
How Information Is Disclosed
MedsConnect may disclose personal information only as reasonably
necessary to operate the services, respond to your requests,
facilitate services you choose to use, process transactions,
maintain security, comply with law, or protect rights and safety.
Information may be made available to authorized personnel and
service providers that need the information to perform functions
such as website hosting, communications, security, analytics,
payment processing, customer support, healthcare-related operations,
shipping, or recordkeeping. These recipients are expected to handle
information in accordance with applicable obligations and the
purposes for which it was disclosed.
Information may also be disclosed when required by law, legal
process, court order, or governmental request; to investigate fraud,
misuse, or security incidents; to protect the rights, safety, and
property of MedsConnect or others; or in connection with a merger,
acquisition, financing, reorganization, sale, or transfer of all or
part of a business.
MedsConnect does not sell mobile opt-in information or text message
consent. No mobile opt-in or text message consent will be shared
with third parties or affiliates for marketing or promotional
purposes.
SMS Privacy
By providing your mobile telephone number and affirmatively opting
in, you consent to receive SMS messages from MedsConnect related to
your inquiry, account, forms, requested services, appointments,
customer support, reminders, security alerts, verification codes,
order or shipment confirmations, service-related updates, and, when
disclosed at opt-in, occasional marketing messages such as new
product launches and offerings.
Consent to receive SMS messages is not a condition of purchasing
goods or services. Your consent applies only to the message types
disclosed at opt-in.
Cookies & Analytics
MedsConnect may use cookies, local storage, analytics tools, and
similar technologies to operate the website, remember preferences,
understand website activity, improve performance, detect errors, and
maintain security.
You may be able to manage cookies through your browser or device
settings. Blocking certain cookies may affect website functionality.
Browser-based “Do Not Track” signals are not interpreted uniformly
across the industry, and the website may not respond to every such
signal.
Data Security
MedsConnect uses reasonable administrative, technical, and
organizational safeguards designed to protect personal information
against unauthorized access, use, alteration, loss, or disclosure.
No website, storage system, device, or electronic transmission is
completely secure. You are responsible for protecting your account
credentials, controlling access to your devices, and notifying
MedsConnect if you believe your account or information has been
compromised.
Data Retention
MedsConnect retains personal information for as long as reasonably
necessary to provide the services, complete transactions, maintain
appropriate records, comply with legal and regulatory obligations,
resolve disputes, enforce agreements, prevent fraud, maintain
security, and protect legal rights.
Retention periods may vary depending on the type of information, the
reason it was collected, and applicable legal or operational
requirements.
Your Privacy Choices
Depending on where you live and subject to applicable law, you may
have the right to request access to, correction of, or deletion of
certain personal information, or to request information about how it
has been used or disclosed.
MedsConnect may need to verify your identity before processing a
request. Some information may be retained where required or
permitted by law, including for medical, transaction, security,
fraud-prevention, dispute-resolution, and recordkeeping purposes.
You may unsubscribe from eligible emails using the instructions in
the message. You may opt out of SMS messages by replying STOP.
Health Privacy Notices
Certain health information may be subject to additional federal or
state privacy protections when maintained by a healthcare
professional or medical practice. A separate Notice of Privacy
Practices may apply to protected health information used or
maintained in connection with clinical care.
This Privacy Policy describes MedsConnect’s handling of personal
information and is not intended to replace any Notice of Privacy
Practices that may apply to clinical records.
Children’s Privacy
The MedsConnect services are intended for adults and are not
directed to individuals under 18 years of age. MedsConnect does not
knowingly collect personal information from children through
services intended for adults.
If you believe a person under 18 has submitted personal information,
please contact us so the matter can be reviewed.
Changes to This Policy
MedsConnect may update this Privacy Policy from time to time. The
updated version will be posted on this page with a revised “Last
updated” date. Changes apply as provided by applicable law.
Please review this page periodically to remain informed about
MedsConnect’s privacy practices.
Contact Us
Questions or requests relating to this Privacy Policy or
MedsConnect’s privacy practices may be sent to
support@medsconnect.co.
