Telehealth Consent

Emergency Notice

If you are experiencing a medical emergency, call 911 or seek emergency care immediately. Do not use the website, questionnaire, email, secure message, or text messaging for emergency assistance.

If you are experiencing a mental health crisis, considering self-harm, or believe you may be a danger to yourself or others, call 911 or the 988 Suicide & Crisis Lifeline at 988.

Purpose & Informed Consent

The purpose of this Telehealth Consent is to explain telehealth and obtain your informed consent to receive healthcare-related services through electronic communications and technology.

By clicking “I agree,” checking a related box, submitting an intake after being shown this consent, or otherwise affirmatively accepting it, you acknowledge that you have read, understood, and voluntarily agreed to the use of telehealth as described below.

This consent supplements the Terms of Service and Privacy Policy.

How Telehealth May Be Used

Telehealth involves healthcare-related services provided when you and a healthcare professional are not in the same physical location. Telehealth may include:

• Online intake forms and medical questionnaires.
• Secure messaging, email, telephone, or video communications.
• Submission and review of photographs, records, laboratory information, or other documents.
• Electronic prescribing and treatment-related communications.
• Follow-up, monitoring, reminders, and care coordination.
• Asynchronous or “store-and-forward” review, where information is submitted and reviewed at different times rather than during a live appointment.

Telehealth does not always include a live video or telephone visit. A healthcare professional may review your information later and may communicate with you electronically before making a decision.

Clinical Relationship

MedsConnect provides a technology-based service that may facilitate access to healthcare-related services. MedsConnect is not a medical practice and does not itself diagnose, prescribe, or provide medical treatment.

Clinical services are provided by appropriately licensed healthcare professionals. A healthcare professional-patient relationship is established only when a licensed healthcare professional accepts the relationship in accordance with applicable law.

Browsing the website, viewing general information, starting a questionnaire, or requesting a product does not by itself establish a healthcare professional-patient relationship.

Potential Benefits

Potential benefits of telehealth may include:

• More convenient access to healthcare-related services from an appropriate location.
• Reduced travel and reduced need for certain in-person visits.
• More efficient submission and review of health information.
• Electronic communication, follow-up, reminders, and access to treatment-related information.
• Improved access where an appropriate in-person option is not immediately available.

No diagnosis, treatment, prescription, product, response, or health outcome is guaranteed.

Potential Risks & Limitations

Telehealth has risks and limitations and may not be appropriate for every person, condition, or concern. These risks may include:

• Limitations caused by the absence of an in-person physical examination.
• Incomplete, inaccurate, delayed, or misunderstood information.
• Delays in evaluation, communication, diagnosis, treatment, or referral.
• Technology failure, poor connection, data loss, service interruption, or inability to access submitted information.
• Privacy or security incidents despite reasonable safeguards.
• The need for laboratory testing, imaging, physical examination, specialist evaluation, urgent care, or emergency care.
• Medication side effects, allergic reactions, interactions, or other risks that may be increased when information is incomplete or inaccurate.
• Reduced coordination if you do not inform your existing healthcare professionals about treatment received through telehealth.

A healthcare professional may stop or decline telehealth services when the available information is insufficient or telehealth is not appropriate.

Treatment & Prescriptions

Completing an intake, requesting a treatment, receiving general information, or making a payment does not guarantee that a prescription or treatment will be provided.

A licensed healthcare professional will determine whether additional information is needed, whether telehealth is appropriate, and whether any proposed treatment is medically appropriate.

The healthcare professional may decline to prescribe, recommend a different treatment, request testing, require an in-person evaluation, or direct you to another level of care.

If medication is prescribed, you agree to use it only as directed, review instructions and warnings, report significant side effects or changes in your condition, and seek urgent or emergency care when appropriate.

Your Responsibilities

You agree to:

• Provide truthful, accurate, current, and complete information, including medical history, symptoms, medications, supplements, allergies, prior care, and relevant changes in your condition.
• Respond promptly to requests for information and review treatment-related messages and instructions.
• Use a compatible device, reliable connection, and a private setting when reasonably possible.
• Protect your account, password, device, and communications from unauthorized access.
• Tell the healthcare professional when you do not understand information, instructions, risks, or a proposed treatment.
• Seek in-person, urgent, or emergency care when instructed or when your symptoms require it.
• Inform your other healthcare professionals about treatment received through telehealth when relevant to your care.

Privacy, Records & Electronic Communications

Telehealth may involve the electronic transmission and storage of personal information, health information, questionnaires, messages, photographs, forms, audio, video, documents, and treatment-related records.

Reasonable safeguards are used to protect information, but no electronic communication or storage method can be guaranteed to be completely secure.

Information submitted during telehealth may become part of a clinical or medical record and may be retained as required by applicable law. A separate Notice of Privacy Practices may apply to protected health information maintained in connection with clinical care.

This Telehealth Consent is separate from any SMS or text-message opt-in. Accepting this consent does not, by itself, enroll you in SMS messages, including marketing or promotional text messages. If you choose to opt in to SMS separately, text messaging is governed by the SMS Terms of Service.

Identity, Age & Physical Location

You may be required to verify your identity, confirm that you are at least 18 years old, and disclose the state in which you are physically located when requesting or receiving telehealth services.

Services may be limited or unavailable based on your location, professional licensing requirements, applicable law, or the nature of the requested care. You agree not to misrepresent your identity or physical location.

Independent Professional Judgment

Healthcare professionals are responsible for exercising independent professional judgment. MedsConnect does not direct or interfere with a licensed healthcare professional’s diagnosis, prescribing decision, treatment recommendation, request for additional information, or decision to require in-person care.

You may choose not to proceed with a recommended treatment and may seek a second opinion or in-person care at any time.

Withdrawing Consent

You may withdraw this Telehealth Consent by contacting support@medsconnect.co or using another withdrawal method presented through the services.

Withdrawal will not affect actions already taken in reliance on your consent before the withdrawal was received and will not require the deletion of records that must be retained by law.

Withdrawing consent may prevent you from continuing to receive telehealth services through MedsConnect. You may still seek in-person care from a healthcare professional of your choice.

Acknowledgment & Consent

By affirmatively accepting this Telehealth Consent, you acknowledge:

• You have read and understood this consent.
• You had the opportunity to review the benefits, risks, and alternatives.
• You understand that telehealth may be asynchronous and may not include a live video or telephone interaction.
• You understand that telehealth does not guarantee a diagnosis, prescription, treatment, product, or result.
• You understand that you may withdraw consent as described above.
• You voluntarily consent to receive healthcare-related services using telehealth technologies.